Privacy policy
Last updated 13 September 2026.
What this covers
How Sapphire Home Services LLC handles information about people who use this site, send us a message, apply to clean with us, or book a clean.
The short version: we collect what we need to clean your home and nothing else, we do not sell it, and you can call and ask us to delete it.
What we collect, and when
If you just look around
We use Cloudflare Web Analytics, which counts page views without cookies or cross-site tracking. We do not run advertising trackers. Our host keeps ordinary server logs, which include your IP address, for security and to keep the site online.
If you use the price estimator
Nothing beyond the page view. The estimator runs entirely in your browser, makes no network request of its own, and sends us no data at all. You can get a price without telling us who you are.
If you send us a message
Your name and phone number, and — if you choose to give it — the name of your community, along with whatever you write in the message.
If you apply to clean with us
Your name and phone number, where you work, what you tell us about your experience and availability, and your answers about supplies, transport, references and whether you are willing to complete a background check.
If you book a clean
Your address and access arrangements, what you tell us about pets and the home, your booking and payment history, and before-and-after photographs of the rooms cleaned.
Why we hold it
To answer you, to schedule and carry out cleans, to take payment, to assess applications from cleaners, and to keep the records a business is required to keep.
Who else sees it
We use as few third parties as we can. The ones that touch your information:
- Cloudflare — hosts this site and runs the code that receives form submissions. Everything you submit passes through them, including our own spam filtering.
- Slack — inquiries and cleaner applications are delivered straight into our internal Slack, which is where we read and act on them.
- BookingKoala — the booking platform. It holds your booking, your schedule and your account, and it is where you reschedule or cancel.
- Stripe — card payments are processed by Stripe inside BookingKoala. Your full card details go to Stripe, not to us.
- Quo — our business phone line. Calls, voicemail and text messages to and from our number run through them.
- Your cleaner — an independent contractor, not our employee. They receive what they need to do the work: your address, your access arrangements, and anything you have told us about the home. Nothing more.
We may also share information where the law requires it, or to establish or defend a legal claim.
We do not sell your information, and we do not share it with anyone for their own marketing.
Text messages
If you give us your phone number and agree to messages, we use it to text you about your inquiry, your quote, and reminders for cleans you have booked — or, if you applied to clean with us, about your application and available jobs. Nothing else. Message frequency varies and your carrier's message and data rates may apply. Reply STOP to any message to opt out, or HELP for help. Opting out of texts does not cancel a booking and we will still reach you by phone.
Agreeing to text messages is not a condition of booking with us or of being considered for work. You can book a clean, get a quote and be a customer without ever checking that box, and you can apply to clean for us without checking it either — we will reply by phone. You can withdraw your consent at any time by replying STOP to any message you have had from us.
Your phone number and your consent to be texted are never sold, and are never shared with anyone else for their own marketing. They go only to the providers that deliver the messages and run the booking system on our behalf.
Photographs
Before-and-after photographs of the rooms cleaned are taken on every visit and sent to you. They are used to run the service and to record the condition a cleaner arrived to. We do not publish photographs of your home or use them in marketing.
How long we keep it
- Inquiries that do not become bookings — twelve months, then deleted.
- Cleaner applications — twelve months from your last contact with us, unless you are engaged, in which case we keep them for as long as you work with us and seven years afterwards for tax records.
- Bookings, invoices and payment records — seven years, because tax and accounting rules require it.
- Before-and-after photographs — twelve months, then deleted.
Keeping it safe
Access is limited to the people who need it. The providers above are established companies with their own security programs. No system is perfect, and we would rather say that plainly than promise otherwise.
Asking us to delete it
Call (786) 882-5397 and ask. Tell us which phone number to look for. We will confirm when it is done.
You can also ask us what we hold about you, or ask us to correct it. Some records — a completed booking, for instance — may need to be kept for tax or legal reasons even after a deletion request, and we will say so if that applies.
Children
This is a service for homeowners. We do not knowingly collect information about children.
Changes to this policy
If this policy changes, the date at the top changes with it. If a change materially affects how we handle information we already hold about you, we will tell you.
Contact
Questions about privacy, or a request about your information: call (786) 882-5397.