Terms of service
Last updated 13 September 2026.
Who we are
This site is operated by Sapphire Home Services LLC, a Florida limited liability company based in Parkland, Florida. "We" and "us" mean Sapphire Home Services LLC. "You" means the person booking a clean. Booking a clean, or asking us to arrange one, means you accept these terms.
What we do, and who does the cleaning
We arrange residential cleaning. The cleaning itself is carried out by independent contractors who run their own businesses, bring their own supplies and equipment, and choose which work to accept. We are responsible for scheduling, pricing, payment and standards. We are not a staffing agency and your cleaner is not our employee.
Every cleaner is background-checked before their first job. Sapphire Home Services LLC carries general liability insurance.
Prices
Every price is published on this site. We price the job by the square footage of the home, not by the hour, and the price you are shown when you book is the price for that clean. It does not change because a clean took longer than expected.
Add-ons are charged at the published rate. Recurring plans carry a discount on the standard clean, shown before you book. A deep clean and a move-in / move-out are one-off jobs and are not discounted.
Prices can change, but never for a clean already booked. If we change the price of a recurring plan, we tell you before the next visit and you can cancel with nothing owed.
Starting a recurring plan with a deep clean
We recommend that the first clean on a recurring plan is a deep clean, charged at the deep-clean price for your home. A first visit to a home we have never seen takes longer than a maintenance visit, and a deep clean brings the home to a standard that regular cleans can keep. It is optional: if you prefer, your plan can start with a standard clean at the plan price.
Booking, rescheduling and canceling
Recurring plans have no contract, no minimum term and no cancellation fee. You can reschedule, skip a visit, change how often we come, or cancel entirely from your account.
We ask for at least 24 hours' notice where you can manage it. That is a request, not a fee — it exists because a late cancellation leaves your cleaner with an unpaid gap they cannot fill.
We may also cancel or reschedule a visit — for illness, weather, or a cleaner who cannot make it. If that happens we tell you as early as we can and you are not charged.
Payment
We keep a card on file and you are charged after the clean has been carried out, never before it. There is no deposit and nothing is taken when you book. Payment is processed by our booking and payment providers; we do not hold your full card details ourselves.
If a payment fails we will contact you before the next visit. Repeated failed payments pause a recurring plan rather than cancel it.
Our guarantee
If a clean is not right, tell us within 24 hours and we will re-clean the areas you are unhappy with at no charge. If you are still not satisfied after the re-clean, we refund that clean. There is no argument about what was in scope and nothing to claim.
The guarantee covers the quality of the clean. Damage is handled separately, below.
Access to your home
You do not need to be home. You are responsible for arranging access — a code, a lockbox, a key, or a gate or vendor pass where your community requires one — and for telling us in advance about anything we need to know to enter safely, including pets and alarm systems.
If we cannot get in at the scheduled time and cannot reach you, the visit may be treated as a late cancellation.
Photographs of your home
Your cleaner photographs each room before and after the clean and those photographs are sent to you. They exist so you can see the work whether or not you were there, and so the condition a cleaner arrived to is on record. We use them to run and evidence the service. We do not publish photographs of your home or use them in marketing.
Text messages
If you give us your phone number and agree to messages, we may text you about your inquiry, your quote and reminders for booked cleans. Reply STOP to any message to opt out. Opting out does not cancel a booking.
What we do not clean
Some things are outside a residential cleaning service, and a cleaner may decline them on the day:
- Biohazards — blood, bodily fluids, human or animal waste beyond a routine accident.
- Mold remediation, pest infestation, and homes in hoarding condition.
- Exterior windows above ground level, roofs, gutters and anything reached by ladder.
- Moving heavy furniture or appliances. We clean around and behind what can be moved safely by one person.
- Litter trays, pet accidents and animal areas, unless agreed in advance.
- Laundry other than the loads booked as an add-on.
- Anything requiring a license or specialist certification.
A cleaner may also stop and leave a home that is unsafe. That includes an aggressive animal, a person behaving threateningly, no running water or power, or a condition that was not disclosed when the clean was booked. We will call you the same day, and a visit ended for one of these reasons is charged.
If something is damaged
Tell us within 48 hours of the clean. Call (786) 882-5397, send photographs, and we will look into it with your cleaner the same week. Where we are responsible we will repair the item, replace it, or credit you — whichever suits the situation, agreed with you rather than decided at you.
We cannot take responsibility for:
- Wear, existing damage, or an item that was already broken, loose, unstable or badly fitted.
- Cash, jewelry, watches, collectibles, art, documents and anything irreplaceable or of sentimental value. Please put these away before a clean. We do not ask cleaners to handle them and we cannot cover them.
- Damage caused by a fault in the home itself — plumbing, wiring, a fixture that gives way, a surface that reacts badly to ordinary cleaning.
- Damage to a surface you asked us to clean in a way the manufacturer does not recommend, or to a material you did not tell us needed special care. Tell us about stone, unsealed wood, antiques and specialist finishes before the first visit.
Reporting after 48 hours makes damage very hard to attribute to a particular visit, and we may not be able to help.
Limits
Our responsibility for property damage arising from any one clean is limited to $2,500. We are not responsible for indirect or consequential losses — time away from work, alternative accommodation, lost income, or the cost of a replacement service.
Nothing in these terms limits any liability that cannot be limited under Florida law, including liability for death or personal injury caused by negligence, or for fraud.
Engaging your cleaner directly
We find, check and schedule cleaners, and that work is most of what you pay us for. If you would like to engage a cleaner we introduced you to directly, outside Sapphire, we ask that you tell us first and pay a one-off fee of $2,500 within twelve months of their last visit to your home. It is not a penalty and we will not be difficult about it — it simply reflects what it costs us to have found them.
Ending service
You can stop at any time, for any reason, with nothing owed beyond cleans already carried out.
We may end service too — if a home is repeatedly unsafe, if payment repeatedly fails, or if a cleaner is treated in a way no one should be at work. Harassment of a cleaner ends service immediately and permanently.
Changes to these terms
We may update these terms. The date at the top always shows the current version. If a change materially affects a recurring plan you already have, we will tell you before your next visit, and you can cancel with nothing owed. Changes never apply retrospectively to a clean already carried out.
Governing law
These terms are governed by the law of the State of Florida. Any dispute belongs to the state or federal courts serving Broward County, Florida.
Before anyone goes near a court, please call us. Almost everything that goes wrong in this business is fixable in one phone call, and that is the outcome we want.
Contact
Questions about these terms: call (786) 882-5397.